Eighth UPS Healthcare and Life Sciences “Pain in the Chain” Survey

UPS has been surveying the healthcare and life sciences industry about supply chain issues since 2008. We started with a simple intention: understanding our customers’ needs so we could serve them better. Over the years, the survey has become a popular barometer of supply chain issues for the healthcare industry.

The eighth UPS Pain in the Chain survey was conducted by TNS between April and June 2015. A total of 421 interviews of healthcare logistics executives were carried out in 16 countries. Fifteen separate, qualitative interviews were conducted in North America to gain further insights into trends, challenges, and opportunities impacting healthcare logistics. Look for upcoming UPS position papers that will highlight key takeaways from respondents and offer new approaches to turning “pains in the chain” into “gains in the chain.”