Manager Shipping Services – Abbott Laboratories – North Chicago, IL, USA
Lead daily operations for a two shift team at the ADD Lake County Distribution Center (LCDC). ADD Shipping Operations is responsible for all distribution activities associated with receipt and shipment of instruments, reagents and accessories to customers and international affiliates. This includes picking/packaging; order consolidation and dock loading activities within LCDC. Daily parcels shipped average 3,000 per day with a complex combination of cold chain and hazardous products. Frequently interacting with Planning Director and Commercial Directors to ensure daily sales plan is achieved.
Core Job Responsibilities
Responsible for implementing and maintaining the effectiveness of the quality system.
Monitor daily workload and adjusting resources as required to achieve safety; customer order fill rate: direct labor and quality metrics,
Responsible for addressing employee related issues to include coaching and; development; training; performance assessments and reviews; corrective counseling; and hiring of exempt and non-exempt personnel.
Collaborate with Logistics; Customer Service; Packaging Engineering, Quality and IT to drive process improvements for IT systems; processes and packaging opportunities.
CAPA certified to resolve quality issues and implements corrective and preventative actions as required. Primary back up for Distribution/Warehousing Operations Manager. Required to lead internal and external regulatory audits and tours.
Participate on the site safety team and provide innovative ideas to drive awareness and improve safety throughout the site.
Assist in the development of the financial plan for the department and ensuring execution to plan – Direct labor budget in excess of #3.5MM. Identify capital/expense needs for the facility and implement RCEs.
Failure to ensure proper packaging could result in loss of customers; product loss or damage: (FAA/FDA) to the company; poor customer service levels.
Failure to meet requirements could have direct impact on product availability for affiliates.
Failure to ensure proper storage could result in loss of product.
Approximately 80% of the Division’s sales are impacted by the Shipping Operation and failures have a significant negative impact on the profitability of the Division.
Responsible for overall budget of $3,500,000
Relevant BA or BS Business or relevant work experience required. Knowledge of Domestic and International shipping processes.
6+ years of experience in shipping / warehouse operations, budgeting, IATA, DOT, FDA and ISO regulations. CAPA certified and experience with SAP and other distribution shipping systems.
Must have excellent employee relations skills along with experience managing in an operations environment.