The Human Side of Lane Qualification – The Mock Shipment Call
Wouldn’t it be great if roles and responsibilities by all parties involved in a shipment were completely understood and agreed to?
All too often, an excursion can be attributed to some form of human error and more often than not this occurs during a transfer or hand-off from one service provider to another. I have addressed this issue in many presentations over the past many years, referring to it as “the weakest link”. Shippers that improve these hand-offs through robust and disciplined process steps and improved agreements with providers have mitigated their risk by securing “stock throughput coverage” insurance which provides continuity coverage for shipments. This however does not eliminate the risk, so extra steps and a continuous loop of review is required.
Source: Cold Chain IQ